Chexology support
Phone number screen help

Tapping title

Did you know that you can continue tapping tags while the customer enters their phone number? Not only is this convenient for your team, but it also greatly improves line speed. 

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No phone number? No problem!

From time to time, a customer may not have their phone handy, or they may not feel comfortable using their phone number as their claim number. In these situations, the customer can create a 4-digit PIN, shown below. 

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Changing country code

Chexology can be used by anyone, no matter where you call home. To change phone number area codes, simply tap the flag associated with that customer's region. It's important to note that texts will go out, but they may cost more. 

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Not seeing the answers you're looking for?

Send us an email at, and our team will offer you further assistance.