JetBlue Airlines | John F. Kennedy NYC Airport Terminal

The first-ever, post-security ticketless coat check

Download PDF: https://bit.ly/jetblue-jfk

CLIENT PROFILE
JetBlue has made a point of standing out amongst the many airlines in the United States. From
design to customer service, its mission has been to bring humanity back to air travel. JetBlue
always aims to please, whether by providing customers with ease of travel or giving back to
communities through philanthropic activities.

THE SERVICE
One of the worst parts of flying is deciding what to wear to the airport. The temperature where
you depart is never the same as where you’ll arrive. For the snowbirds in New York, flying
somewhere warm as the weather gets colder is a common occurrence. But should you dress
warm to the airport and lug around a coat, or brave the elements and freeze in transit? JetBlue
knew this was a question that should be addressed.

Keeping in line with its commitment to provide superior customer service, JetBlue implemented
the first-ever, post-security ticket-less coat check. Of course, CoatChex was pleased to be of
service. CoatChex opened its technology inside the JetBlue terminal, allowing travelers the
luxury of safely leaving those heavy coats behind. From the first flight in until the last flight out,
service availability gives travelers trustworthy storage whenever they decide to leave and return
to the Big Apple.

THE RESULTS
This first-of-its-kind service gives JetBlue’s customers yet another perk to keep them flying
high above other airlines. Plus, travelers aren’t the only ones happy with CoatChex. Because
of this premium offering, JetBlue is now freeing up overhead bins and reducing the weight
of its planes, saving money on fuel costs. Who knew it was possible to lose weight around
the holidays?

Download PDF: https://bit.ly/jetblue-jfk

JetBlue Airlines | John F. Kennedy NYC Airport Terminal