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Team Spotlight: Jonathan Furness

Chexology’s culture isn’t carved in stone; it grows organically from each team member's character. Together, we make up a close-knit company of individuals from all walks of life. One of those team members is Jonathan Furness!

What is your role in the company, and what types of challenges are you solving?

My role is Client Success Manager. My main focus is on company sales and bringing in new clients. Once new clients come on board, I manage and grow those accounts and work with our team to ensure their success.

What drew you to Chexology?

Previously working in hospitality operations, my work-life balance was nonexistent. The idea of working a typical Monday through Friday schedule while still maintaining some of the familiar hospitality aspects I’ve grown to love has been an eye-opening experience for me and my family. As for Chexology’s product itself, it just works! It makes sense that I feel like every venue should be using it!

What advice do you have for prospective Chexology candidates?

Make the leap! It’s worth it. If you are someone like me that had been stuck in a salaried hospitality position working 60/70 hours per week, the change to Chexology’s life/lifestyle balance is life-changing. It’s a scary leap, but I would do it again 1000 times.

What’s one of your favorite companies Chexology partners?

Any of our clients that use our queuing system with conveyors is pretty special!

I recently had the chance to work a night with MGM Music Hall at Fenway, and it was so cool to see the conveyor system in action. Their customers were blown away by the efficiency, and others just couldn’t understand how we knew who to give the items back to them as they walked up to the counter.

What’s a piece of advice that’s worth sharing?

1. Trust your gut and follow your heart. It’s corny but usually will lead to happiness.

2. It’s ok to be selfish, in moderation, obviously. You only have one shot at life. If you are only doing things for other people and are miserable, then what's the point? As a people pleaser and someone that has always put others first, I took a chance and changed jobs while putting my best interests in mind, and I couldn't be happier with the choice I made.


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