Bluetooth Reader Troubleshooting

Step 1

  1. Close app

  2. Unplug reader, turn it off, then plug back in 

  3. Reopen app, reconnect reader

(if step 1 does not work):

Step 2

  1. Force quit Chexology application (double tap iPad home button and swipe up) 

  2. Go to iPad settings and turn bluetooth off then on (wait 5 seconds before turning back on)

  3. Open the Chexology application, go to settings, and connect to Bluetooth reader (if it doesn’t automatically connect)

(if steps 1 & 2 do not work):

Step 3

  1. Force quit Chexology application

  2. Power reader down and leave off for 10 seconds. 

  3. Power reader back on 

  4. Open the Chexology application, go to settings, and connect to Bluetooth reader (if it doesn’t automatically connect)

(if steps 1, 2, & 3 do not work):

Step 4

  1. Force quit Chexology application 

  2. Hard reset the reader - next to the Micro USB charging port there is a small reset opening (very tiny hole) - use the end of a paperclip (or something similar) to reset by inserting it in and holding down for 10 seconds 

  3. After 10 seconds, turn the reader back on

  4. Open the Chexology application, go to settings, and connect to Bluetooth reader (if it doesn’t automatically connect)

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