How to design an efficient cloakroom

Easy tips and tricks for improving the design of your cloakroom.


Chexology has designed and consulted on hundreds of cloakrooms, conducted case studies, and listened to thousands of customers regarding the cloakroom experience. In our quest to help everyone improve their cloakroom, we want to share a few of our favorite tips for maximizing any cloakroom.


These tips will work no matter the size of your cloakroom—however, the bigger your coat room, the more dramatic the improvements you'll notice.



Cloakroom hangers


One of the quickest ways to improve your cloakroom system is to ensure you have suitable hangers. What are the best cloakroom hangers, you ask? Metal hangers.


Thick plastic hangers may be more affordable, but they are bulky, break easily, and are not user-friendly. Further, each plastic hanger is 1.27 cm thick, and metal hangers are .6 cm wide.


This means that 100 plastic hangers will take up 127 cm of space! In contrast, 100 metal hangers will take up half of that space at 63.5 cm, allowing you to fit ten more coats within that footprint conservatively. $3 a coat is an additional $30 a night in hanging capacity!


Here's a link to a metal hanger brand we recommend to all of our clients. At 50 cents each, that's a steal!



The best way to check bags and backpacks


Instead of the current shelving, we frequently observe in cloakrooms, consider using "S" hooks for bags and hang them on your lower rail.


Cost-effective S hooks like these listed on Amazon give you the flexibility to hang bags, umbrellas, and other misc items while also saving you a ton of space. (These twisted S hooks are also a good option for even more space savings.)


Low shelves, cubbies, or counters solely dedicated to bags can be a big waste of real estate in a tight cloakroom. Most often, these areas are not filled frequently. By placing all miscellaneous items on the rails with your coats, you open up the possibility of having a second rail, which our research indicates is a game changer for nightclubs, museums, and concert venues.




Set the ideal height for hanging coats in your coat room


From our research, the ideal placement for cloakroom rails should be 106.6 cm off the ground for the bottom rail and hung 45.75 cm off the wall. That way, longer coats from the top rail can flow behind the bottom rail. Then, place your second level rail 91.5 cm above your bottom rail and hang it 30.5 cm away from the back wall.


The bottom rail's height placement allows both hip and waistcoats to fit comfortably. Longer coats, like peacoats, should always be placed on the top rail.


The reason the bottom rail should be placed 30.5 cm from the wall is that a coat hanger is 45.75 cm wide and, with the sleeves of coats, will become 55.8 cm wide. Divide that in half for the middle of the hanger, and you get 28 cm needed from the wall, which gives an inch of breathing room.




The ideal cloakroom hallway width

When designing a cloakroom, you must incorporate "U" shaped coat racks and not "L" shaped coat racks when building a coat room for a nightclub or museum.




The above illustration shows the wrong way to design a cloakroom. Everyone will have to share the coat rails outlined in red, which leads to coats getting mixed up between cloakroom checkers and diminishes the number of coats you can check before your station is full.



In the above illustration, we now see the best way to build a cloakroom. You create "U" shaped cloakroom areas by putting space between the isles. This means you can hang way more coats; each cloakroom attendant has its dedicated racks or rails.


One final note we want to share: we recommend that you put five feet between the rails to give the cloakroom checker enough room to run the isles.



How to maximize a tight cloakroom space


Whenever space is tight, or you don't have a permanent cloakroom setup, go with Heavy-Duty Commercial Grade Double-Bar Rolling Z Racks to double the hanging capacity within a footprint.


Our company started as a mobile cloakroom service, so we know the challenges of setting up a temporary cloakroom space. After testing several brief cloakroom iterations, the double bar rolling Z racks linked above were the most effective for setting up cloakrooms in pubs, restaurants, and nightclubs.


"Our cloakroom revenue increased by 10%, and we shaved 15 minutes off of getting everyone out of the building."

Frank Brayer, VP of Finance



Best place to store bags in your coat check

The best place to store bags, luggage, or any other bulky item is to create shelves for storage under your front counter. This area is often an undervalued space. Not only does it help keep your coat check room clean and clutter-free it also allows your team to retrieve bags with ease.





Reduce long lines and wait times


The best way to tackle a nightclub, stadium, or museum with long lines is to take advantage of Chexology. The paperless claim ticket system is a game changer for large crowds.


During arrival, the speed of our system is unmatched. Our interface allows the cloakroom attendant and customer to complete steps simultaneously for max efficiency. With our added ChexPass, customers "tap and go!" We are the claim ticket for Apple Wallet and Google Pay!


Gone are the days of slow lines caused by easy-to-lose paper tickets. Provide a faster, modern experience, build customer trust, and improve your bottom line. From neighborhood concert halls, and museums, to stadiums, Chexology moves crowds.




Who exactly is Chexology?


If you've ever visited one of our client's cloakrooms, Chexology is serious about improving your customer's experience. If you haven't, it's nice to meet you.


Chexology is a global tech company headquartered in New York City. As seen on ABC's Shark Tank, the company's patented software disrupts the hospitality & entertainment industries by eliminating paper claim tickets in cloakrooms, bell desks, rental, and valet services. Chexology's products have tackled colossal challenges caused by antiquated processes for some of the world's largest brands, including Hyatt Hotels & Resorts, Accor Live Limitless, Live Nation, and AEG Worldwide, as well as premier venues like MoMA, ICC Sydney, Olympia London, and Barclay's Center.


Learn more about our paperless cloakroom system!