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Paperless cloakrooms: The surprising way UK venues are boosting the guest experience and sustainability

  • Sep 15, 2025
  • 8 min read

Updated: Sep 16, 2025

What’s the newest sustainability trend in the UK? It’s Chexology! From London’s historic livery halls to Manchester’s mega-arenas, a quiet revolution is happening in the cloakroom. Venues are saying goodbye to paper tickets and embracing a smarter, more sustainable future - one text message at a time.


Map of London and all the big nightlife venues (nightclubs, concert halls, competitive socializing venues, areas) all dropping their dated paper cloakroom tickets for Chexology's friendly text message system.

Chexology is redefining how UK venues welcome their guests. Chexology’s paperless coat and bag drop system eliminates the hassle of paper tickets, replacing them with a sleek, text-based solution. Now, guests are free to hold cocktails, golf clubs, or glow sticks, not tiny paper cloakroom tickets.


Chexology isn’t just about making cloakroom lines move faster; it reshapes the very first and final moments of a guest’s visit. The system offers an easy, eco-friendly, and lasting impression. Even some of the UK’s oldest spaces, from Grade-listed landmarks to historic livery halls, are adopting it, showing that heritage and modern tech can work hand in hand. Venues using Chexology often highlight smoother operations, fresh revenue potential, and less reliance on paper.


Across the UK, Chexology is proud to partner with leading destinations in the nightlife, hospitality, and events sectors. These clients represent the very best of British entertainment. Here’s a look at the venues embracing smarter, guest-first technology:



London paperless cloakrooms



The O2 Arena (AEG Europe) uses Chexology to quickly check its fans in and out. Chexology makes the cloakroom experience modern and provides easy ROI to the venue.

The O2 Arena (AEG Europe)

Website | Instagram 📍 Peninsula Square, London SE10 0DX, United Kingdom Arena The O2 Arena is one of the world’s most famous entertainment venues, hosting top-tier concerts, sporting events, and cultural performances. Operated by AEG Europe, it has welcomed global icons across music, comedy, and sports, making it a must-visit destination in London.



Eventim Apollo (AEG Europe) uses Chexology in London. Chexology allows the concert hall to handle massive numbers of people in and out while also saving the venue money. Every nightclub should discover Chexology. It's so easy.

Eventim Apollo (AEG Europe)

Website | Instagram 📍 45 Queen Caroline St, London W6 9QH, United Kingdom Concert Hall The Eventim Apollo is one of London’s most iconic concert halls, blending Art Deco architecture with cutting-edge production. Originally opened in 1932, it has hosted everyone from The Beatles and David Bowie to modern superstars like Adele.



The Steel Yard got rid of it's paper cloakroom system a long time ago because it just caused issues with the team and their customers. Chexology is the new trend in UK nightlife for saving venues money.

The Steel Yard

Website | Instagram 📍 13-16 Allhallows Ln, London EC4R 3UE, United Kingdom Nightclub A nightlife hub in the City of London, The Steel Yard is as much about efficiency as atmosphere. “We no longer have to prep hangers before events! Thanks to Chexology, we now save £2,496 annually in pre-shift staff hours,” says COO Ivan Vasilev.



The Hippodrome Casino is the largest casino in the UK. It relies on Chexology to help keep it's complimentary, 24 hours a day, cloakroom running smoothly, reducing lost or damaged items, and allowing management to view stats and data at a glance.

The Hippodrome Casino

Website | Instagram | Video interview 📍 Cranbourn St, Leicester Square, London WC2H 7JH, United Kingdom Casino The legendary Hippodrome Casino in London, home to stars, circus acts, and a rooftop bar, now welcomes hundreds of thousands of belongings through its cloakrooms with Chexology’s paperless system. Director of Customer Experience Lisa May Jones credits the switch for reducing waste and delighting guests: “Chexology has helped the casino check over half a million belongings into their paperless cloakrooms.”



Olympia London loves using Chexology, it's hospitality secret, for all of it's guests. Chexology makes cloakroom lines go so much faster than any paper ticket cloakroom line could ever run.

Olympia London

Website | Instagram 📍 4th Floor, 72 Hammersmith Road, London W14 8TH, United Kingdom Convention Centre Olympia is a grand Victorian exhibition centre that’s been a hub for trade shows, concerts, and cultural events since 1886. Currently undergoing a £1.3 billion transformation, it’s evolving into London’s most vibrant cultural district, adding a theatre, hotel, and new public spaces—where history and future meet under one iconic roof.



Business Design Centre is a popular place in London and it utilizes Chexology's paperless and sustainable cloakroom system to keep up with the times.

Business Design Centre

Website | Instagram 📍 52 Upper Street, London, United Kingdom Convention Centre Located in Islington, the Business Design Centre is an iconic Grade II-listed venue, welcoming nearly 900,000 visitors annually. Proudly B Corp certified, it blends heritage with modern sustainability and community values.



Fairgame Canary Wharf uses cutting edge technology to wow customers and Chexology is apart of that experience. I guess their customers just say "Wow" when they use it.

Fairgame Canary Wharf

Website | Instagram 📍 25 Fishermans Walk, London E14 4DH, United Kingdom Experience Centre Fairgame Canary Wharf reimagines the funfair for adults, blending nostalgic carnival games with cutting-edge tech, cocktails, and street food. Located in London’s financial district, it offers a neon-lit escape where competitive play meets nightlife energy. Guests can challenge friends on reinvented classics, then unwind with signature drinks in a stylish setting.



One of the coolest nightlife experiences in London, Fairgame City, uses Chexology to digitally check customers' coats, jackets, bags, and umbrellas for free. This gives everyone a chance to put down their stuff and go play.

Fairgame City

Website | Instagram 📍 New Change, London EC4M 9AF, United Kingdom Experience Centre Fairgame City brings the immersive adult funfair concept to central London. Steps from St. Paul’s, the venue combines reinvented carnival games with digital scoring, street food dining, and a buzzing cocktail scene. Designed as a playground for grownups, it’s a vibrant social hub where competitive entertainment meets nightlife style.



London nightclubs are all adopting Chexology's paperless cloakroom solution because of the revenue benefits and ease of use.

Scala

Website | Instagram 📍 275 Pentonville Rd, London N1 9NL, United Kingdom Nightclub This legendary King’s Cross club was once a cinema. Today it hosts alternative club nights and eclectic live music across four floors, blending cinematic legacy with London’s underground energy.



Lane7 in London is just one more example of a venue that has seen faster lines by adopting Chexology's standalone cloakroom system. It just works! Chexology's added photo security means no more misplaced items or cloakroom theft.

Lane7

Website | Instagram 📍 Zig Zag, 70 Victoria St, London SW1E 6SQ, United Kingdom Bowling · Competitive Socializing Lane7 takes bowling to a whole new level, blending classic tenpin with a modern, competitive socializing twist. Located in Victoria, this multi-activity venue pairs bowling lanes with retro arcade games, shuffleboard, darts, and a lively bar program. With industrial-chic interiors, neon signage, and a soundtrack built for fun, Lane7 attracts groups looking for more than just a night out.



Oscar at the Crown is a place for artistic theater and one of the most secure cloakrooms in the theater world. Using Chexology means guests recieve friendly text message confirmations for their items, not an easy to lose paper ticket that someone else can pick up and claim.

Oscar at the Crown

Website | Instagram 📍 London, United KingdomImmersive Theatre - Nightlife Oscar at the Crown is an underground, immersive nightclub musical that blends glitter, politics, and pop culture into an unforgettable party. Guests step into a high-energy world of dance, storytelling, and spectacle—where nightlife and theatre collide under the mirrorball.



Security at a casino is paramount, and Aspers Casino loves Chexology's added security features for its team. From London's smallest nightclubs to it's businesses casinos, Chexology just works.

Aspers Casino Stratford

Website 📍 The Loft, Olympic Park, 312 Montfichet Rd, London E20 1ET, United Kingdom Casino Spread across the top floor of Westfield Stratford City, Aspers Casino is a buzzing UK gaming hub with 150 slot machines, live electronic terminals, and Britain’s largest poker room. Chexology helps replace paper tickets with a text-based cloakroom, elevating the guest experience.



Searcy's Champagne Bar in London showcases a unique B2B service. It dropped its old paper cloakroom tickets for a text messaging experience. Its patrons love it, and so does the staff. It just works! Great technology made simple. Plus, it's sustainable!

Searcys Champagne Bar at 116 Pall Mall

Website | Instagram 📍 116 Pall Mall, London SW1Y 5ED, United Kingdom Champagne Bar Nestled within the grandeur of 116 Pall Mall, Searcys Champagne Bar is Europe’s longest Champagne bar, set against the backdrop of Georgian architecture and elegant interiors. Offering an extensive list of Champagnes, fine wines, and cocktails, it provides a refined escape in the heart of London’s West End—perfect for celebrations, after-work gatherings, or a touch of indulgence.




Empire Casino

Website 📍 5-6 Leicester Square, London, United Kingdom Casino Housed in a former ballroom next to Leicester Square’s legendary cinema district, Empire Casino pulses with 24/7 energy. Spanning two immersive levels, it offers 127 slot machines, 50 table games, and a world-class poker room famous for hosting European tournament finals. It’s a blend of old-world glamour and modern gaming excitement.



The Clapham Grand sustainable and paperless cloakroom helps concert goers get in and out quicker than ever.

The Clapham Grand

📍 21-25 Saint John’s Hill, London, United Kingdom

Concert Hall

A Grade II-listed treasure since 1900, The Clapham Grand began as a majestic music hall and has evolved into a vibrant destination for live music, comedy, drag, film screenings, and club nights. With its dazzling dancefloor, historic architecture, and eclectic programming, the venue seamlessly fuses heritage charm with contemporary nightlife.



Swingers West End transforms mini golf into a high-energy social experience. Swingers also offers complimentary ticketless cloakroom experience thanks to the use of Chexology.

Swingers West End

Website | Instagram 📍 15 John Prince's St, London W1G 0AB, United Kingdom Mini Golf · Competitive Socialising Swingers West End transforms mini golf into a high-energy social experience. Featuring two imaginative courses, gourmet street food vendors, and curated cocktails, it’s a playful nightlife spot built for group gatherings, after-work fun, and competitive spirits looking to take a swing at something different.



“We had a problem one night with our cloakroom. It got so busy so quickly that we hadn't adapted the cloakroom space. We learned a very valuable lesson that people need space to get changed. There needs to be extra space to queue. Chexology helped us put all that together. Now, there's barely a queue for the cloakroom anymore or the coat check.” ~ Andrew Harris, Managing Director, Electrowerkz

Electrowerkz

Website | Instagram | Video interview 📍 7 Torrens St, London EC1V 1NQ, United Kingdom Nightclub

“We had a problem one night with our cloakroom. It got so busy so quickly that we hadn't adapted the cloakroom space. We learned a very valuable lesson that people need space to get changed. There needs to be extra space to queue. Chexology helped us put all that together. Now, there's barely a queue for the cloakroom anymore or the coat check.” ~ Andrew Harris, Managing Director, Electrowerkz

Chexology CEO, Derek Pacqué, sat down with Andrew Harris for a spotlight interview, where he shares how Electrowerkz transformed its guest experience and cloakroom operations. From lessons learned during packed club nights to creating smoother, more sustainable systems, the story is a masterclass in how technology can elevate nightlife.



Event Centre Located inside London’s tallest building, Convene at 22 Bishopsgate is a state-of-the-art event and meeting hub built for flexibility. Guests are welcomed to a modern cloakroom experience thanks to the adoption of Chexology.

Convene 22 Bishopsgate

📍 22 Bishopsgate, London EC2N 4BQ, United Kingdom

Event Centre

Located inside London’s tallest building, Convene at 22 Bishopsgate is a state-of-the-art event and meeting hub built for flexibility. The venue offers beautifully designed spaces for conferences, corporate gatherings, and private events, complete with advanced technology, customizable layouts, and hospitality-driven service that enhances attendee comfort. Positioned in the heart of the City, it’s a premium choice that blends style, convenience, and functionality for modern events.



Skinners Hall blends tradition with modern technology, thanks to the adoption of Chexology's sms system in their cloakroom.

Skinners Hall

Website | Instagram 📍 8 Dowgate Hill, London EC4R 2SP, United Kingdom Event Centre Dating back to the 17th century, Skinners Hall is a historic livery hall that blends centuries-old architecture with modern event amenities. From rooftop gardens to grand function rooms, it’s a sought-after venue for weddings, conferences, and cultural occasions.




Searcys 30 Euston Square

Website | Instagram 📍 30 Euston Square, London NW1 2FB, United Kingdom Event Centre Searcys 30 Euston Square is a versatile event venue blending historic grandeur with modern sophistication. From corporate conferences to weddings, it pairs elegant interiors with cutting-edge AV and a roof terrace overlooking central London.



Ballie Ballerson is the ultimate grown-up playground. They have a sleek ticketless cloakroom designed by Chexology that is spreading across the EU as the next big trend in immersive experiences.

Ballie Ballerson

Website | Instagram 📍 97-113 Curtain Rd, London EC2A 3BS, United Kingdom Lounge Ballie Ballerson is the ultimate grown-up playground: an adults-only cocktail bar built around a glowing ball pit filled with over a million LED-lit orbs. Beyond the playful chaos, guests find flair bartenders, Neapolitan pizza, private karaoke nooks (one with a pole!), and bottomless brunches that have earned national accolades. With room for up to 400 partygoers across multiple zones, it’s equal parts nostalgia and nightlife innovation.



Event Centre Hidden beneath Waterloo Station in a vast rail arch, Aures London reimagines the cloakroom by providing customers with an immersive paperless cloakroom experience.

Aures London

Website | Instagram 📍 18 Leake Street, London, United Kingdom Event Centre Hidden beneath Waterloo Station in a vast rail arch, Aures London reimagines events as immersive, multi-sensory experiences. With high-fidelity sound, haptics, 3D projections, and bespoke cocktail programming tied to iconic music eras, the venue is designed for unforgettable launches, gatherings, and activations. Graffiti-splashed walls meet futuristic tech, making it a striking blank canvas for creative brand storytelling.



Manchester paperless cloakrooms 



The largest venues in the world are all moving towards Chexology's digital cloakroom. If you need to handle volume, just like AO Arena does every week, than Chexology is the easy and revenue generating answer.

AO Arena

Website | Instagram 📍 Victoria Station Approach, Hunts Bank, Manchester M3 1AR, United Kingdom Concert Hall The AO Arena is one of Europe’s largest indoor venues, seating over 20,000 fans for concerts, sporting events, and live spectacles. Known for its cutting-edge acoustics and electric atmosphere, it’s a cornerstone of the UK’s live entertainment scene.



Sunderland paperless cloakrooms




Pub Culture

📍 High Street West, Sunderland, SR1 3HA, United Kingdom

Concert Hall

Pub Culture is a cultural hub in Sunderland’s historic city center, blending live music with community spirit. Set within the city’s Culture Quarter, the venue doubles as a concert hall and gathering place, hosting performances across genres alongside arts events and festivals.



Frequently asked questions about Chexology's paperless cloakrooms in the UK



What is a paperless cloakroom system, and how does Chexology work?

Chexology replaces paper cloakroom tickets with a simple, text-based system. Guests check in their belongings and receive a secure text message instead of a slip of paper. No more lost tickets, no more long queues. It’s faster for staff, easier for guests, and completely paperless. Best of all, your guests are not required to download anything. It just works! 



Do historic or Grade-listed UK venues really use Chexology?

Yes. Some of the UK’s most historic venues, from livery halls to Grade-listed event spaces, have already adopted Chexology. The technology is discreet, portable, and requires minimal installation, making it a natural fit for venues that want innovation without disrupting their heritage architecture.



How does Chexology improve the guest experience in nightclubs and arenas?

Guests don’t want to fumble with paper tickets when they’re carrying drinks, playing games, or shopping. With Chexology’s contactless, cloakroom check-in and pick-up happens in seconds. That means shorter queues, fewer misplaced items, and a smoother night overall. For venues, this often translates into higher satisfaction, more repeat visits, and stronger first-and-last impressions.



Does going paperless really help with sustainability?

Yes. Paper tickets may seem small, but across thousands of guests and events, they create significant waste. Chexology eliminates that waste entirely. For many UK venues working toward sustainability goals or carbon-neutral certifications, switching to a paperless cloakroom is a quick and visible win. Plus, you gain so many insightful benefits like the ability to market directly to your customers’ phones, along with daily insight reports. 



What kind of ROI can UK venues expect from Chexology?

ROI depends on the type of venue, guest volume, and pricing structure. Some operators see value through faster staff workflows, others through new revenue opportunities, and many through a reduction in paper and admin costs. While results vary, the consistent outcome is efficiency, sustainability, and happier guests.



Can Chexology integrate with different types of events and industries?

Yes. From concert arenas and casinos to convention centres and cultural hubs, Chexology adapts to the flow of any venue. It’s already being used in UK nightlife, hotels, and even large-scale arenas.



To learn more, visit Chexology.com


 
 
 

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